Returns & Refunds

At Jane Jewels, we are committed to providing you with meaningful, high-quality jewelry designed to make you feel confident and empowered. We believe in the quality of our pieces — that’s why we offer a 14-day, no-questions-asked guarantee.

Returns, refunds and exchanges policies and common questions:

WHERE CAN WE REACH YOU?

Our CS team is always available and will respond within 24 hours. Reach us at:

Email: info@jane-jewels.com

To expedite the process, please clearly state your order number, your issue/concern, your email (and first and last name) used when making the purchase. We will get back to you within 24 hours.

Please also be aware that some companies may attempt to impersonate established brands. If you placed an order and we cannot locate your order ID in our system, it may have been placed with another company.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

Yes, you are eligible to return your products within the 14-day period covered by our money-back guarantee. Please follow the instructions below:

  • Email our support at info@jane-jewels.com

  • Follow the instructions provided by our support specialist

  • Once your request is approved, you will receive a confirmation email with shipping guidelines

WHAT ITEMS ARE NON-REFUNDABLE?

Our 100% 14-day money-back guarantee provides you with a risk-free shopping experience. If, after receiving your product, you find it unsatisfactory, you may request a return within 14 days of delivery.

Items must be returned in their original condition, unused, and with all original packaging included.

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If your product is damaged, please contact us via email within 7 days after the delivery date. Provide a brief description and a photo or video of the damaged product. We will issue a replacement at no cost.

To expedite the process, please use this format:

Subject line: Damaged or Defective Product

Order No.:
Full name:
Description and photo or preferably a video of the defective product
Contact email address:

MY PRODUCT WAS LOST IN TRANSIT OR STOLEN

If your order was lost in transit, please contact us immediately. We will investigate the issue with the carrier and assist you accordingly.

To expedite the process, please use this format:

Subject line: Lost or Stolen Order

Order No.:
Full name:
Contact email address:

Our CS team will assist you as quickly as possible.

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship returned products, refer to the email received after placing the return request.

Note: Customers are responsible for shipping their returns back. We do not provide prepaid return labels. Please do not return products without prior approval from our team.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

  • Refund to the original payment method

  • Refund as store credit (if applicable)

HOW SOON WILL I GET MY REFUND?

Once your returned item has been received and inspected, we will notify you via email regarding approval or rejection of your refund request.

Items must be in good condition and include all original packaging and accessories.

LATE OR MISSING REFUNDS

If you have not yet received your refund, please follow these steps:

  1. Double-check your bank account.

  2. Contact your credit card company (processing times may vary).

  3. Contact your bank, as there may be a delay before the refund is posted.

If you have completed these steps and still have not received your refund, please contact us at info@jane-jewels.com

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Jane Jewels. We appreciate your support and look forward to serving you.

Have questions?
Don’t hesitate to email us at info@jane-jewels.com — we’re here to help ✨